Privacy Policy

Who is responsible

SPD Sports Therapy is responsible for the personal information it collects to respond to enquiries and arrange or provide its services. The owner handles privacy requests. Contact info.spdsportstherapy@gmail.com or +27 73 753 1057.

Information we collect

Depending on your enquiry or appointment, SPD may collect information you provide, including:

• name and surname, phone number, identity number, home or work address, and how you heard about SPD;
• your sport or activity and information about past injuries, disabilities, pregnancy or other health matters relevant to treatment; and
• appointment, service and payment administration details.

Please share only information relevant to your enquiry or safe treatment. Health information and information about children receive additional protection under South African privacy law. Ask SPD why an identity number is needed before sending it.

How we use information

SPD uses information to reply to you, arrange and administer appointments, consider treatment safety, tailor and record services, handle payments and follow-up, respond to complaints, and meet legal obligations. SPD should only use information for a lawful purpose connected to these services and should not ask for more than is reasonably needed.

Storage, sharing and security

Client records are kept in physical files in secure storage that only the owner can access. Enquiries and bookings may also pass through the communication service you choose, such as email, phone or WhatsApp. Card payments are handled through the relevant payment provider; do not send card details by email or WhatsApp. These third-party services may process or store information outside South Africa and are governed by their own privacy notices.

SPD takes reasonable steps to protect records against loss, unauthorised access or disclosure. No method of transmission or storage can be guaranteed completely secure.

Google Analytics and cookies

This website uses Google Analytics, a web analytics service provided by Google, to understand how visitors use the site (for example pages viewed, approximate location, device and browser type). Google Analytics uses cookies and similar technologies to collect this information, which may be sent to and stored on Google servers, including outside South Africa. We use it only to improve the site and our services, not to identify you personally. You can block cookies in your browser settings or install the Google Analytics opt-out browser add-on. Learn more in how Google uses data.

Retention

SPD keeps personal information only for as long as it is reasonably needed for the purposes described above or for a period required by law. When information is no longer needed, it should be securely destroyed or deleted. A fixed retention schedule has not yet been confirmed; contact SPD if you need information about a particular record.

Your choices and rights

You may ask SPD whether it holds personal information about you, request access to it, ask for inaccurate information to be corrected, or request deletion where the law permits. You may also object to or ask SPD to stop processing in circumstances provided for by law. Some information may need to be kept to provide a booked service or meet legal obligations. Send a request to info.spdsportstherapy@gmail.com; SPD may need to verify your identity before responding.

If you believe your personal information has been handled unlawfully, you may raise the matter with the Information Regulator of South Africa.

Children

SPD serves adults and minors. A parent or guardian should arrange a minor's appointment and discuss the minor's information and consent arrangements with SPD before treatment. A responsible adult must accompany the minor. SPD will only collect information about a child that is needed to consider and provide the service safely and lawfully.

Website and other services

This website links to WhatsApp and Facebook. If you follow those links, the relevant provider's privacy notice and terms apply. The website's hosting provider may process technical information needed to deliver and secure the site. SPD has not confirmed the host's precise logging, cookie or retention practices; this notice will be updated if those practices are established.

Contact

For privacy questions or requests, contact SPD Sports Therapy:
Phone: +27 73 753 1057
WhatsApp: +27 73 753 1057
Email: info.spdsportstherapy@gmail.com