Terms &
Conditions

Services and bookings

SPD Sports Therapy provides mobile sports massage, recovery and performance support, rehabilitation support, injury-prevention and maintenance services in Durbanville and around Cape Town. Treatment is tailored to the client's needs and remains within the therapist's qualifications and scope of practice.

Bookings are arranged directly by WhatsApp, phone or email. A booking is confirmed when SPD and the client agree the appointment time, service and price. The price and any other agreed charges will be confirmed before the booking is final.

Health, safety and treatment

SPD does not diagnose medical conditions. Sports therapy and massage are not a substitute for diagnosis or medical care from a doctor or other registered health professional. Rehabilitation and recovery support are provided within the therapist's qualifications and are not a promise of a particular result.

Before treatment, tell the therapist about relevant injuries, health conditions, medication, disability, pregnancy or other matters that could affect treatment. The therapist may ask questions, adapt or decline treatment where needed for safety, and may recommend that you seek medical advice. You may ask to pause or stop a session at any time. Tell the therapist promptly if you experience unexpected or significant discomfort.

Treatment may involve temporary soreness or discomfort. If you are concerned about a risk, discuss it with the therapist before the session. Any material risk or consent requirement will be explained before treatment.

Clients under 18

SPD serves adults and minors. A parent or guardian should arrange a minor's appointment and discuss consent and relevant health information with SPD before treatment. A responsible adult must accompany the minor during the appointment. SPD may postpone or decline a session if suitable consent or safe treatment arrangements are not in place.

Rescheduling and missed appointments

Please contact SPD at least four hours before the appointment to request a reschedule. If you cancel, reschedule or do not attend less than four hours before the appointment, the reserved time may be charged up to the full session price. Any cancellation charge will be assessed fairly in light of the notice given, the reserved service and whether the time can reasonably be filled, and will be applied only as permitted by consumer law. No cancellation fee will be charged where the law prohibits it, including where the person for whom the booking was made cannot attend because of death or hospitalisation.

If SPD needs to cancel or change an appointment, SPD will contact you to arrange another time or refund any amount paid for a service that will not be provided.

Prices and payment

Current session prices are shown on the Pricing page. Travel within the advertised service area is included in the listed prices. Any additional charge will be explained and agreed before the booking is confirmed.

Payment is by EFT or card; cash is not accepted. The payment timing and method will be agreed when the appointment is arranged. Prices are in South African rand. SPD will confirm the total amount payable, including any applicable taxes and agreed charges, before confirming the booking.

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Client responsibilities

Please provide accurate contact, activity and health information relevant to safe treatment, arrive at the agreed time and follow any aftercare guidance you choose to adopt. Tell the therapist if your circumstances change before treatment. You may ask questions or decline any part of a session.

Questions and complaints

Please contact SPD about a service concern so it can be reviewed:
WhatsApp: +27 73 753 1057
Phone: +27 73 753 1057
Email: info.spdsportstherapy@gmail.com

These terms are governed by South African law. Nothing in them removes or limits a consumer right or remedy that cannot lawfully be excluded.